Service Technician


Job Description:

Our Service Technicians are an important piece of the overall success of Builders Source, Inc.! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our Service Technician careers are focused around repairing major appliances, and resolving customer issues in a timely manner. These three words best describe our goal; INSPIRE…SURPRISE…AMAZE!

Essential Duties & Responsibilities:

• Provides appliance repair by listening to customer concerns, repairing product as necessary, answering customer concerns, solving customer complaints,
managing scheduled call times.
• Verifies all information related to the Service Order is accurate; identifies and corrects discrepancies.
• Identifies concerns of customer and tries best to match those concerns with proper repair.
• Completes and processes Service Orders to Purchasing if parts are needed and submits of paperwork to CRS’s in a timely and accurate manner.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Other duties as assigned.

Skills and Abilities
• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of appliance repair
• Excellent organizational skills
• Outstanding customer service skills.

Required Experience
• High school diploma or equivalent combination of education and experience
• Previous major appliance repair experience preferred

We have a great benefits package consisting of:

• Health Insurance - Affordable health insurance
• Dental Insurance - Affordable dental insurance
• Vision Insurance - Quality vision coverage for very little cost.
• Life / Disability Insurance – Affordable Life & Disability insurance
• 401K Plan - All administrative fees are paid by the company, plus matching contributions (*see plan for details)
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.